Tour Confirmed Booking, Cancellation & Refund Policy

Deposit of 50% is required for a Karma Waters Confirmed Booking with full payment received to our account at the latest 3 days before Tour start.  If payment is online from the website, full payment is expected.

Once a customer has confirmed a date & time with Karma Waters, if a customer cancels at least 7 days prior to a scheduled departure then the customer will be able to reschedule with Karma Waters or receive a full refund.

If cancellation is made by a customer less than 7 days prior to a scheduled departure we will refund the total amount minus maximum 15% for our Administration costs.  

Full refunds are available on a case by case basis solely at Karma Waters discretion.

We reserve the right to cancel or reschedule at short notce according to weather and other Tour conditions.

Tour Rates for Children (12 or under)

The rates published are for adults.  For children aged twelve years  or under, the rate is 50% discounted.  Infants and young children are free.

Tour Agents and Tour Resellers

We use no agents or tour resellers! Please come direct to Karma Waters to make bookings and payments because we pay NO commissions or margins to any Agents as agents do not fully know our tours and can misrepresent what we offer.

Homestay Policies

• On Homestay please respect the environment, villages & people.  As a Guest you will be staying in a private home so please be responsible & participate in the community.  If you can not do this & more then please do not join our Homestay because you will not be providing mutual benefits for everyone!
• Please protect the environment!  please do not use plastics, please dispose of litter correctly, recycle wherever possible, do not damage the environment!
• The best way to reduce global warming is choosing an organic vegan diet!  To protect the fragile and protected marine environment on Cham islands Homestays please do not eat local seafood - instead of killing & eating the fish please enjoy swimming & snorkeling amongst them!
• NO fishing is permitted on our tours or from our boats or kayaks!
• We are reducing our pollution footprint by reducing our impact & pollution levels - please participate in hiking, cycling, kayaking, snorkeling and other lower impact & low pollution activities!  
• We do NOT stop along the route to go shopping & we do NOT extract commissions from shops, restaurants, hotels or other businesses for Customers purchases made on our tours!  (n.b. this is common practice in Vietnam!)
• All food catered on Karma Waters Tours is healthy organic vegan (100% vegetarian) and included in our Tour price
• For each Tour we advise some personal items which the Customer should provide
• Tour price includes everything in the Tour Description - there are no extra charges! We provide all equipment as per Tour or activity Description
• No discounts! we already provide Tours at our lowest price and highest value.  If you want to bargain please go visit the local market!
• Same price for everyone! No discounts for Vietnamese and no inflated prices for foreign tourists!
• All Customers agree and sign a legal disclaimer not holding Karma Waters and our transportation parent company  responsible in case of accident, injury or death.
• If you choose to tip our employees please give all tips to the Karma Waters Manager or Cashier because our policy is that all tips are shared equally between all Karma Waters employees (Founders receive no tips!).
• We reserve the sole right, with partial refund, to request customers to stop any Homestay, Tour, activity or rental if we feel it is unsuitable to continue.